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Today I'm going
to offer up an under-utilized
marketing secret
that can make
you extremely wealthy.
Besides, it's about time someone
"grew" some chops and told it like
it was. People have suffered long
enough. Asked another way, it might go
something like, "Hey Daryl...
"How
Can I Get More People to
Respond
Faster to What I'm Selling?"
Well. Being a humanitarian committed
to ridding the world of Madison
Avenue advertising sloth,
let's begin with a list,
shall we?
Gandering through my years of
notes, I'm
listing 17 "dream
scenarios"
-- all sales
projects that some of my
clients charged me with over the last
14 years. (All, except one*
(1!) I
might add, I executed flawlessly and
PROFITABLY to the tune of over
$10,000,000.00 in new sales.
That's 10 million
dollars, Einstein.)
Thinking back, those
conversations went something like...
"Hey
Daryl, we need your help
trying to reach..."
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More radio listeners.
-
More television advertisers.
-
More small business owners who
need Venture Capital.
-
More non-profit foundations with
mega-bucks.
-
More qualified bank prospects.
-
More senior citizens with IRAs
and Annuities.
-
More high-quality real estate
listings.
-
More patients who want LASIK.
-
More companies who need H/R
training.
-
More patients who want cosmetic
dentistry.
-
More businesses who need direct
mail.
-
More graphic artists who have
printing business.
-
More small companies who need a
web site.
-
More fans who can buy season
tickets.
-
More Yacht owners who need
assistance.
-
More Pet owners to come through
the door.
-
More qualified car buyers ready
to sign a lease.
Et cetera... et ceterta...
*Asterisk above,
and yeah, since you were wondering... the one
client I did not produce
for was such a confused scoundrel
nut job that I FIRED his
butt!
Told him to KEEP his money, too.
Fifty-five grand worth. That's 55
thousand
large ones he
owed. My friends affectionately
refer to him by words I prefer not
to use: "Rat B@st@rd." Even today,
they still say I was insane to boot
the guy. Whatever.
What this poor
fool didn't understand --
and 90 percent of people in
business -- is that besides doing
what is RIGHT, it all
boils-down to one
thing: Getting people to flock to
you like starving banshees
wanting to gobble
down what you're selling.
Said another way...
The Key Is to Harness One
Simple,
Single, Powerful Response
"Secret."
Not two secrets... not 5...
10 or 20! Just one.
Uno, muchacho.
In fact, it's such common sense I'd
say it's
really not a
secret at all. In a minute I'll
reveal it to you. After all, I
promised you
I would and unlike
84.3% of Americans (according
to American Demographics
Magazine), I ALWAYS keep
my promises.
Let me preface it with a
true story.
You
Could Say This Dead Woman
Got An
Incredible Response --
And
She Was 'Dead.'
E.J. Webb is her name. She's an
elderly lady living in Nash County,
North Carolina -- a lovely area near
Raleigh. Perhaps you know it.
Recently, Ms. Webb had the
arduous task of trying to prove that
she was still alive. The U.S.
Social Security Administration
screwed up royally.
You see, once a month Webb's trip
to the mailbox is her lifeline. She
relies on her Social Security check.
But one day out of the blue, her
bank calls her up to say her check
bounced. Instead of money, she gets
a letter addressed to the "Estate
of E.J. Webb."
Can you imagine!? She's
fighting for her life, not because
she's sick. But because she gets a
2-page canned form-letter from the
frickin'
Feds stating she's dead!
"I'm not dead," Webb
said. "I'm very much alive."
Because of the mistake, she
lost her Medicare and prescription
drug card benefits... critical,
because she has a list of health
problems and needs 13 different
kinds of medication.
She worked the phone to find
out what happened and said she was
bounced all over the place. (No
surprise there.) Finally, she traced
her problem to a Social Security
office in Youngstown, Ohio.
A clerk was entering
some names and
Social Security numbers of people
who
died in June. One of
the entries was
one digit off and Webb ended
up getting the royal shaft:
listed as DEAD.
The Social Security
Administration sent a letter
acknowledging
the mistake. But to fix it, Ms. Webb
had to bring her birth certificate
and five (5!) other documents to the
local Social Security office to
prove who she was.
What a nightmare!
Now I
Have a Confession I'm Going To Make.
If you know me, you know
that I'm
honest as the day is long. Mainly
because I'm not that smart to
try to remember everything I've
said to people. So I just tell it
like it is and let the chips fall
where they may.
And if I hurt a few feelings or
jerk a few tears along the way...
well... I try my best to live by the
old saying:
"It's Easier to Ask for
Forgiveness than Permission."
And with Ms. Webb as a preamble,
let's get into what I really want to
tell you today: "The secret to more
response."
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It takes 5 contacts to move
your prospects from
ignorant, absent-
mindedness, initial, lazy,
ignorant,
I-know-I-should-have
but
I-just-can't
or
I-won't,
selfish,
slack butt sloth to completed
check-in-hand sales close.
Five contacts (5!), buckwheat.
Got it?
That means that if a
person doesn't follow up with people
at least
FOUR TIMES after sending their sales
letter... product sample...
proposal...4-color postcard with
your pretty picture on it... 80-lb
gloss enamel brochure... fancy gift
basket... or verbal threat to bomb
the frickin'
SSA office because they hosed
you with your check (like Ms.
Webb)...
They're
Losing More Money Than
a Broke
Dot-Com Company in
the Bull Market of the 1990s.
And if you don't have the
king
cajones to make at least
four follow-ups
with people, you deserve to be
tortured with biting, stinging,
crawling
insects. Like the kind running around the
desert town of Guadalajara.
Sure, everyone preaches
follow-up today. And I've found
they're the same people who
DON'T FRICKIN' FOLLOW UP
themselves, the
rats. But my business lives
and dies by follow-up. So
let me share with you some real
numbers. Just to prove I ain't
blowing smoke up your skirt.
I usually contact people 6 times
using various methods and
my conversion rate breaks down as
follows:
- First contact: 44% close
- Second contact: 16% close
- Third contact: 14% close
- Fourth contact: 12% close
- Fifth contact: 8% close
- Sixth contact: 3% close
Notice anything? (I'm great at
closing business the first
time!?)
Sure, you could say that. After
all 44 percent closing rate ain't
T-Ball, friend. And I'm proud of my
numbers. But a huge 56 percent
of my sales come from my 2 to 6
follow-up messages. That's the
real major leagues.
Are you with me?
Let me explain it to you like
you're an 8-year old:
But thank goodness I don't
lose that money.
How about you?
What, you say...
"But my business is
different than yours, Daryl. It
doesn't
work that way for us."
Wrong. Wrong. WRONG!
The last time I checked people
NEVER respond the first time to
much of anything. They are
lazy, consumed, stressed, pressured,
ignorant, undecided, scared,
comfortable, iffy, hesitant... and
any
other IRRATIONAL
frickin' emotion you can
think you.
Besides, you don't
respond to something immediately
anyhow, so why should they?
Want more donations, sales,
customers, clients, patients,
club members... whomever? Master my
"3-Point Success Formula
to More Response and Better
Sales...," otherwise...
It
Ain't NEVER Gonna Get Done.
Step #1: Stop associating with negative
people. Being with complainers and
naysayers... well, let's just say it
completely sucks. It has a greater
effect on your sales and income than
you realize. Instead, surround
yourself with positive, optimistic
people who will leave you uplifted
and full of hope. If you're the type
of person that always
says "it doesn't work that way
for me," do us both a favor...
hit yourself over the head with a
34-ounce baseball bat and end your
frickin' misery forever. I won't miss you...
neither will the world.
Step #2: Quit
complaining yourself. If you've got
a complaint... PLEASE don't
share it with me. I have no patience
for you. Be part of the solution,
or else HIRE people to help you.
It's true what they say, "What
you focus on expands." When you
draw your attention to what's not
working in your sales, your
marketing, your marriage, or
you life... you get a whole lot
more of it. Instead, get into
the habit of focusing on what IS
going right. Be grateful for that.
You'll start having
more things to be happy about. And
I will like you better.
Step #3: Implement a
Follow-up System. Whether it's
ACT, Goldmine, SalesLogix,
GetResponse, Aweber, or any
other e-mail or software follow-up
system, use it. And FIRE everyone
in your sight who won't use
it. They're costing you
BIG
money and they belong in Step
#1 above.
Remember: Over 50% of new
business is generated by follow up
messages. Not presentations. Not
mailing material. Not pestering
people on the phone! Not wasteful
"lunching" and cutesy niceties. But
good old fashioned salesmanship
using human interaction and
follow-up.
A real persuasive, personal,
one-on-one message, that stops
people
dead in their tracks. Moves them.
And gets them to act.
They have a word for this. It's
called RESULTS.
But you knew that already. |