World-class marketing, sales and referral advice... from one of the most ingenious and imitated marketing and referral experts alive. 
If you're easily offended, please leave now.

Impact Minute!  |  More Referrals  |  Persuasive Cash Copy  | 
Crooked Marketing Wisdom
 |  Open-Your-Wallet  |  Undisputed Sales Truths  | 
Referral Magnet
  |  Just Another Day In Hollywood  |  License-to-Steal  |  Et Cetera...

Marketing and Referral Tools
Marketing AdviceReferral Tools  |  Referral Coaching  |  Marketing Consulting

 

More excellent tooooools

 

 

 

This Month's Referral and Marketing Tools Article:
"3 Key Concepts to Drive More Referrals "

Flip the 80/20 in your favor by devoting your marketing resources to creating a referral network that will compound in value year upon year. Don't get me wrong. I applaud the effort. After all, marketing by definition is getting people to raise their hands. Conventional wisdom in the financial services industry says your goal is to get as many qualified people as you can to raise their hands, and then you allow your salesmanship to kick in.

But I believe this is a flawed approach. It's old-school. It's the proverbial 80/20 rule at its worst.

Let me explain. In a recent survey I undertook with 1,388 advisors, the results showed 83.4% of advisors were spending 80% of their marketing budget on outbound marketing and advertising efforts. The remaining 20% of the money went to current clients. That may be how the financial-services marketing game has always been played. But it's a strategy that will not win in today's industry, because the larger firms will outspend you ever time.

Bonus Referral and Marketing Tools Section

More Referral Toooooools

More CPA Referrals?
Grab this FREE 6-minute bonus video & excerpts
of the best selling book:
"How To Grab CPA
Referrals By The Dozens..."

www.strategic-impact.com/CPA


Referrals from Estate Attorneys?

Shocking FREE excerpts reveal hidden truths
and strategies for more referrals
from attorneys
and estate planners.

www.strategic-impact.com/EPex


How To Get Referrals from Clients

Hidden tactics, truths and strategies to earn
more consistent client referrals.

www.MaximumReferrals.com

 

Is there a smarter way for you to market yourself? What if you inverted the equation and spent 80% of your marketing dollars on your current clients? Does that sound like a ridiculous notion? Are you asking yourself what your return could possibly be?

I'll tell you right now, your return will be great. What I'm talking about is refocusing your marketing dollars on creating a client referral program. Here are three key concepts for redirecting your marketing focus to increase referrals during 2006 and beyond.

Ensure that your existing clients understand the full scope of your services. People talk most about your work when they really understand it. But unfortunately, the majority of our clients have experienced the benefit of only a few of our skills.

For example, if you're a fee-only advisor, your clients may have experienced your money management services, portfolio allocation, financial commentary, and investment review services. But those same clients have probably never experienced what you do when it comes to tax or financial planning assumptions (e.g., tax harvesting, time horizon management) or investment research (e.g., mutual fund, stock, or bond selection process). They're not aware of the continuing education knowledge you garnered at a conference you attended in 2005. In other words, they never realize the full extent of your technical capabilities and how those skills can improve their lives.

So what happens? They don't understand everything involved with your services and can't fully appreciate all of your expertise. As a result, referrals don't come as quickly as you might like because your clients don't realize the full range of people you can help.

  • Teaching tip: Referrals come faster when clients recognize the extent to which you can and have improved their lives. So they must be able to understand all your services. They must be able to explain to others what you do. Focus on educating them about all areas of your practice, ideally by giving them the direct experience of benefiting from all your expertise.

Discuss the subject of growth with your clients. Growth is a natural part of life. It demonstrates that you are a positive, optimistic, and enthusiastic adult. In fact, I haven't known many people who don't appreciate a person who is positive and active about advancing herself, whether personally or professionally. The problem is, most of us tend to get indifferent about advancing ourselves at times.

Have you noticed that when you have a growth mindset, other people just seem to match your level of excitement? Yet many advisors consider it taboo to discuss their desire to grow their business by referral—especially with existing clients. The common reaction is, "I can't discuss or ask for referrals. It will make me look cheap or salesy."

That's simply wrong. And while we're at it, let's dispel another false assumption that stops advisors from asking for referrals. Many advisors say to themselves, "If I share my desire to grow my business by discussing introductions and referrals with my clients, they may question my loyalty to them."

That, too, is a ridiculous notion.

  • Teaching tip: When I coach professionals on improving their referrals, I emphasize that an attitude of conveyance of growth is absolutely essential. This attitude keeps you from alienating clients; it means that when you talk referrals, most clients are thrilled that you thought so highly of them that you're sharing your growth plans and requesting their help. Try it and you'll be astounded at the reaction. If you're still gun-shy, you can always plant a "quiet seed" that will blossom over time by beginning with referral letter. (Here's a free sample of a referral letter.)

Reward referral-generating behavior. It amazes me how many advisors don't recognize and reward referral-generating behavior—whether it comes from their clients or even their office staff.

Much as you reward a schoolchild who brings home a good report card, you must reward any person who sends business your way. Start by focusing on your clients. Make them all aware that there's something in it for them—a gift, free product, extra resource—when they refer people to you. And by all means, follow through and reward them. But be careful: Don't fall into the trap of rewarding the client only when their referral does business with you, or when you close the sale.

  • Teaching tip: Reward clients just for giving you a name. This isn't some cheap, gimmicky sales approach. It's an honest appreciation and recognition for those people who have helped you. They've taken time from their schedules to do you a favor—refer someone to you. I want you to reward that behavior. Even if the referral doesn't pan out or become a client, even if they turn out to be the worst prospect you've ever seen in your life, reward the referral behavior! Always. People remember rewards. They enjoy them. And you'll feel good about it yourself.

So before we get too far into the year, think about refocusing your market efforts among those who know best what a valuable resource you are. Don't squander the power of your own client base to promote your services and grow your business. Flip your 80/20 marketing budget ratio in your favor by focusing your marketing resources on creating a referral network that will compound in value year upon year.

Good luck!

--Daryl Logullo


 

Business Building Tools

Valuable FREE Archives

GoToMyPC - Access Your PC from Anywhere
 

Search FREE Instantly!
Dozens More Financial Marketing
and Seminar Tools

Site Specific Search
Google
Web www.marketing-referral-tools.com

Marketing Tools & Directory

Helpful Marketing Links

Referral Tools & Directory

Free Marketing Tools To Use

More excellent tooooools
 

Copyright ©2001-06 Marketing-Referral-Tools.com  ||        A Division of  Strategic Impact!  USA  1-866-826-2175
Disclaimers ||  Earnings Statement || Privacy Policy 

More Referral and Marketing Advice and Tools