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Flip
the 80/20 in your favor by
devoting your marketing
resources to creating a referral
network that will compound in
value year upon year.
Don't
get
me
wrong.
I
applaud
the
effort.
After
all,
marketing
by
definition
is
getting
people
to
raise
their
hands.
Conventional
wisdom
in
the
financial
services
industry
says
your
goal
is
to
get
as
many
qualified
people
as
you
can
to
raise
their
hands,
and
then
you
allow
your
salesmanship
to
kick
in.
But
I
believe
this
is a
flawed
approach.
It's
old-school.
It's
the
proverbial
80/20
rule
at
its
worst.
Let
me
explain.
In a
recent
survey
I
undertook
with
1,388
advisors,
the
results
showed
83.4%
of
advisors
were
spending
80%
of
their
marketing
budget
on
outbound
marketing
and
advertising
efforts.
The
remaining
20%
of
the
money
went
to
current
clients.
That
may
be
how
the
financial-services
marketing
game
has
always
been
played.
But
it's
a
strategy
that
will
not
win
in
today's
industry,
because
the
larger
firms
will
outspend
you
ever
time.
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Referral and Marketing Tools
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Is
there
a
smarter
way
for
you
to
market
yourself?
What
if
you
inverted
the
equation
and
spent
80%
of
your
marketing
dollars
on
your
current
clients?
Does
that
sound
like
a
ridiculous
notion?
Are
you
asking
yourself
what
your
return
could
possibly
be?
I'll
tell
you
right
now,
your
return
will
be
great.
What
I'm
talking
about
is
refocusing
your
marketing
dollars
on
creating
a
client
referral
program.
Here
are
three
key
concepts
for
redirecting
your
marketing
focus
to
increase
referrals
during
2006
and
beyond.
Ensure
that
your
existing
clients
understand
the
full
scope
of
your
services.
People
talk
most
about
your
work
when
they
really
understand
it.
But
unfortunately,
the
majority
of
our
clients
have
experienced
the
benefit
of
only
a
few
of
our
skills.
For
example,
if
you're
a
fee-only
advisor,
your
clients
may
have
experienced
your
money
management
services,
portfolio
allocation,
financial
commentary,
and
investment
review
services.
But
those
same
clients
have
probably
never
experienced
what
you
do
when
it
comes
to
tax
or
financial
planning
assumptions
(e.g.,
tax
harvesting,
time
horizon
management)
or
investment
research
(e.g.,
mutual
fund,
stock,
or
bond
selection
process).
They're
not
aware
of
the
continuing
education
knowledge
you
garnered
at a
conference
you
attended
in
2005.
In
other
words,
they
never
realize
the
full
extent
of
your
technical
capabilities
and
how
those
skills
can
improve
their
lives.
So
what
happens?
They
don't
understand
everything
involved
with
your
services
and
can't
fully
appreciate
all
of
your
expertise.
As a
result,
referrals
don't
come
as
quickly
as
you
might
like
because
your
clients
don't
realize
the
full
range
of
people
you
can
help.
- Teaching tip: Referrals come faster when clients recognize the extent to which you can and have improved their lives. So they must be able to understand all your services. They must be able to explain to others what you do. Focus on educating them about all areas of your practice, ideally by giving them the direct experience of benefiting from all your expertise.
Discuss the subject of growth with your clients. Growth is a natural part of life. It demonstrates that you are a positive, optimistic, and enthusiastic adult. In fact, I haven't known many people who don't appreciate a person who is positive and active about advancing herself, whether personally or professionally. The problem is, most of us tend to get indifferent about advancing ourselves at times.
Have you noticed that when you have a growth mindset, other people just seem to match your level of excitement? Yet many advisors consider it taboo to discuss their desire to grow their business by referral—especially with existing clients. The common reaction is, "I can't discuss or ask for referrals. It will make me look cheap or salesy."
That's simply wrong. And while we're at it, let's dispel another false assumption that stops advisors from asking for referrals. Many advisors say to themselves, "If I share my desire to grow my business by discussing introductions and referrals with my clients, they may question my loyalty to them."
That, too, is a ridiculous notion.
-
Teaching tip: When I coach professionals on improving their referrals, I emphasize that an attitude of conveyance of growth is absolutely essential. This attitude keeps you from alienating clients; it means that when you talk referrals, most clients are thrilled that you thought so highly of them that you're sharing your growth plans and requesting their help. Try it and you'll be astounded at the reaction. If you're still gun-shy, you can always plant a "quiet seed" that will blossom over time by beginning with referral letter. (Here's a free sample of a referral letter.)
Reward referral-generating behavior. It amazes me how many advisors don't recognize and reward referral-generating behavior—whether it comes from their clients or even their office staff.
Much as you reward a schoolchild who brings home a good report card, you must reward any person who sends business your way. Start by focusing on your clients. Make them all aware that there's something in it for them—a gift, free product, extra resource—when they refer people to you. And by all means, follow through and reward them. But be careful: Don't fall into the trap of rewarding the client only when their referral does business with you, or when you close the sale.
-
Teaching tip: Reward clients just for giving you a name. This isn't some cheap, gimmicky sales approach. It's an honest appreciation and recognition for those people who have helped you. They've taken time from their schedules to do you a favor—refer someone to you. I want you to reward that behavior. Even if the referral doesn't pan out or become a client, even if they turn out to be the worst prospect you've ever seen in your life, reward the referral behavior! Always. People remember rewards. They enjoy them. And you'll feel good about it yourself.
So before we get too far into the year, think about refocusing your market efforts among those who know best what a valuable resource you are. Don't squander the power of your own client base to promote your services and grow your business. Flip your 80/20 marketing budget ratio in your favor by focusing your marketing resources on creating a referral network that will compound in value year upon year.
Good luck!
--Daryl Logullo
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